And we will do our best to make it right. Thank you for giving us the first opportunity to resolve any issues you may have. Original packaging may not be included. In order to resolve the issue quickly and directly with you.We do not guarantee these items to be repairable or have any salvageable parts. This item is in the category "Home & Garden\Kitchen, Dining & Bar\Small Kitchen Appliances\Coffee, Tea & Espresso Makers\Pod & Capsule Coffee Machines". The seller is "peakhomebargains" and is located in this country: US. This item can be shipped to United States.